The 'Help' section below has been supplied to help website users operate our website effectively and make the most of their online account with OKVision. The most common customer questions have been answered in the 'Frequently Asked Questions' section in the lower half of the page. Do you require assistance with operating our website? Do you have a general or technical question about OKVision or our listed products? OKVision Help If youy require assistance with operating any area of our website please telephone 0800 085 7202 and speak to one of our advisors. Alternatively, please email tech@okvision.co.uk and a member of our technical team will respond as soon as possible. Thank you. OKVision Frequently Asked Questions Please click on any item below to read an answer. Why are your prices lower than the High Street? Why is shopping online with OKVision safe? What payment methods are available? Why do you need my contact lens prescription? Is delivery free and how soon will I receive my order? What if I am unhappy with your service? What if I have any other questions? My contact lenses are not listed on the website? Why are your prices lower than High Street Retailers? OKVision buys large quantities of contact lenses, and can pass the discounts that we receive on to you. Opticians have expensive premises and other costs which we do not have to allow for in our prices. Why is shopping online with OKVision safe? Our secure shopping system uses HTTP Secure Sockets Layer (SSL) which is the standard method of transmitting encrypted information on the World Wide Web. Your online payment will be collected by SecPay - SECPay Ltd is a secure, online, real-time payment service provider, supporting all major credit and debit cards with the (major) UK acquiring banks for Visa, Mastercard, Switch, Solo, Delta, JCB, American Express and Diners Club. You are also protected by the normal manufacturers guarantee on the products that you purchase. OKVision also offers a 100% guarantee of satisfaction to all those who use our online shopping facility. What payment methods are available? At OKVision we accept payments by all major credit/debit cards through our secure payments facility on the website. Customers may also order by our Freephone telephone number 0800 085 7202 or fax and pay by cheque via the postal service. Why do you need my contact lens prescription? We are a replacement contacts lens centre: we can only supply you with lenses prescribed by your contacts lens practitioner. We must, by law, have verification of your contact lens prescription before supplying your lenses. Consequently we must ask you to either fax us your contact lens prescription or fill in your optician's details on the 'prescription and payment' page.Once verified, your prescription will be held on file until it expires (valid for 12 months). A contact lens prescription is more specific than a regular spectacle prescription: in addition to the particular lens and power you have been prescribed, it also includes the lens fitting. Contact lenses come in different shapes and sizes! Is delivery free and how soon will I receive my order? All Contact Lenses are posted First Class, free of charge (UK only). Delivery time is generally 2-3 working days. What if I have any other questions? If you have a question not answered with the above information please use the following links. Click here to send us your enquiry via our website If you would like a member of staff to telephone you, simply request a 'Ring-Back' by clicking here. What if I am unhappy with your service? Please let us know - we can't improve our service without your feedback. We will, of course, refund your money without fail if a product is faulty or if the products are returned to us unopened & undamaged within 30 days. My contact lenses are not listed on the website? All optician's own label lenses are simply branded lenses with different labels. For example, the own label daily disposable in Boots, Dolland & Aitchison, Vision Express and Specsavers is actually Bausch & Lomb Soflens One Day. Contact OKVision with the details from your contact lens packaging (optician, name of lens, daily/monthly etc) and we will confirm the brand and the price. Click here for more details. Contact lens material provided on this website is for information purposes only. Have your eyes examined regularly & always follow your eye care professional's instructions for the proper use & care of your contact lenses. |
